Sprint cutting back again

I have been a Nextel (8 yrs) and Sprint PCS customer (3 yrs)and counting. While the customer service on the Sprint PCS side has lacked in the past I do see a vastly great improvement. I no longer sit on hold for over 20 minutes and even with speaking with some of the “foreign” reps I seem to get what I need done. I would like to see the jobs come back to our people who desereve them though. The rate plans pretty much beats everyone else’s hands sown. Dollar for dollar for dollar they can’t be beat. I don’t have to pay extra for mobile to mobile or nights and week ends at 7pm. This has saved me a BUNDLE! I have been advised by a Sprint representative that EVEN BETTER family plans will roll out June 16. I have experienced the worst service in the past with AT&T and Verizon and will not return to either company. Those with Sprint, hang in there and give it more time. I think you will be plesantly surprised.

I was a Sprint customer for years, never had bad service, phones were great…then they bought Nextel…bad idea! Then they shipped the bulk of their customer service to India, I think (that’s what it sounds like!) and dropped their old phone insurance policy…then I started to get bad service (since found out this was because they were updating their towers) so I decided that I would switch to Cingular/AT&T and exercise my right as a consumer…BIGGER MISTAKE!!! I live in NYC & use a Treo…the AT&T service WAS HORRIBLE compared to Sprint and the first bill…RIP OFF! All these extra charged came out of nowhere!!! I swore I’d never go back to Verizon…also RIP OFFS!!!

I RAN back to Sprint!

Moral of the story…consumers are screwed either way. This market has made the companies the dictators and the consumers, who help to pay the rediculous executive salarys, sad victims.

Well after watching 4 other reps fill out online applications to other companies in the store im out of here 2. Its been 4.5 yrs same ole place same ole time I go on vaccation shortly and I wont be returning. The commision is next on the chopping block Im sure after making 58K-65K to drop 10K with the changes have made it crazy in my mind. GL So Long Im porting my number to Cingular while on vaccation..

If you only knew what we go thru as employees. I work at the Bristol VA call center and we have to maintain a certain handle time, minimum adjustments (even if the adjustment is warranted), and have to get permission to transfer calls to another dept once we have transferred 6 calls. We have a specific call opening & closing & when its not right, we are scored down for it. We want to help you the customer but our company thinks numbers, not customers come first. Did you know that if you call in for something and we notice an error on your account, we are not to mention it???? Sprint has its priorities all wrong and they’ve lost alot of good employees because of it. Give us a chance, we really do want to assist you.

I’ve worked for Sprint for the past 4 years. I feel bad that so many of you have had bad experiences with our company. Although I may not have been the one that helped any of you out, i feel that there are bad apples out there that spoil it for the bunch. I know that personally I bust my butt day in and day out to make sure that each customer is taken care of the way I want to be treated. I have customers traveling up to 100 miles just to come see me and allow me to help them out to the best of my ability. So with that said not all of Sprint is terrible at what they do.

Gary Forsee helps run the company into the ground and gets a $55 million severance, and he only worked for the Sprint for 2 years! I have worked for Sprint for 3 years and have ran a profitable consistent retail store but if I was to get fired all I would get is whatever vacation I had not used…hmm, where do I sign up for the Gary Forsee package?

I have worked for Sprint for almost two decades and am saddened to see the blogs that are so negative. We are very aware of the problems we face and are committed to changing the perception of our Company. Remember the ‘pin drop’? We still have the best network.

I have worked for Sprint for 20 years. This is an ethical, caring company with some well known issues. Our new CEO will lead the turnaround. I am proud to work tor this company. Please dont let the press feed you only the bad news. We have an excellent network, caring associates and a great future!

I have worked for Sprint for 12 years and have had quite of few frustrating moments with customer service as well. I believe poor management is the key to the problems and hopefully the company can turn around and focus on the customer again. I do not believe that the employees of Sprint should suffer for the mistakes of a CEO that has left. I know there are enough of us left that care about the customer and are still proud of the brand name. Hopefully upper management will come over to our side and listen to us little people at the end of the day.

I had a very reasonable local plan ($41 for 1K min). When I had to leave the area for for two months to deal with a family health crisis. I called from the airport and the customer service rep changed my plan so that I could call while I was away without incurring massive charges. I specifically asked if this would extend my contract and he assured me that it would not. I specifically asked if I could switch back to the local plan when I returned and he assured me that I could. It took me four months of heated calls and certified letters to make that happen. The call center reps were hideously patronizing–”I can understand how you misunderstood the rep who changed your plan because your were upset about your dad’s condition.” To this day, my kids tell the story of the only time that they have ever seen dad lose it (”He even said the f-word once!”). This was BEFORE the Nextel merger. You know what, Sprint? F-YOU! I couldn’t wait to get an iPhone and deal with Apple’s falling-all-over-me tech support.

Sprint has the worst customer service I have ever experienced. My high speed wireless internet was slower than dial up if I could get it to work at all. When I tried to get help on the phone I was on hold for more than 10 minutes each time just to be told I had to see a customer service rep at a store. So I went to see a rep at a store and they were clueless. So I am stuck with snail pace internet until I can switch to Verizon.

I don’t feel bad for these smucks at all after mistreating their customer like me. I had a pocket PC that one day stopped working. I went to the local store, and their staff told me that someone had reported the phone was stolen, and ordered a replacement sent to an address in Harlem, with a $50 deductible put on some Visa card.

So I asked them how could my account been compromised and records altered? Could it be an inside job? And whether they have a bad apple that they should root out. Since it wouldn’t be too difficult to find out who is messing around with their customers database (by tracing the Visa charge, or the address in Harlem to get to the root of the problem). They didn’t care. Until this day, there’s no word on what happened. Since they did nothing, how can you trust Sprint to protect your identity?

I’m just waiting for my contract is up, and I’ll waltz right across the street and get me an iPhone. Anything is better that those crooks.

I was with Unicel for many years, I switched to sprint because I was having a lot of dropped calls (come to find out it was from them upgrading their towers). BIG MISTAKE!!! The customer service is horrible! My husband and I bought new phones and as a result needed to upgrade data packages and didn’t want to renew our contract (imagine that!). We had to call customer service four different times, asked the same question and got four different answers. The reps were either rude or were extremely hard to understand. I never once had to call customer service with Unicel. My brother has ATT and called customer service once, they had two reps working on his problem and went through hell and high water to fix it. The only good thing about Sprint is that their prices are unbeatable, especially with a data plan. I guess they have to be cheap to keep some customers around. I wish they would get their poop in a scoop!

I have been with Sprint for 4yrs now and heading in for another 2yrs. Everytime I have called customer care (even when I first signed up with them) I was never charged for calling into customer care and I have alawys recieved the best customer service.

I have to say that they are pretty reasonable for setting up payment arrangements for when your company messes up payroll and you have to wait an addl week to get your check. They really understand and every customer service agent I have spoken too has gone that extra mile to make my experience with them memorable.

As far as the service goes, I have never had a problem. I mean I have probably encountered a dropped call here and there. I think over the past 4yrs I have only had 2 dropped calls, which is better than what I can say for Cingular/AT&T service.

As far as the upgrade discount, never had a problem getting that either. As a matter of fact, I just upped for another two years, got a 50 credit for re-upping my contact and I still get my discount for a new phone in March.

All in all, I think sprint is a great wireless provider. I know that they do their best.

Keep up the great work Sprint!

A couple of years ago I had Spring service. My cell died and i thought about switching services so I cut my service. I tried to go back one month later, but I was told I would have to pay a $200 deposit with absolutely no reason given. With that I defected to Cingular.

They’ve been under hard times for a long time. Shafting customers and old tech will probably lead to their demise.

I left Sprint back in 2004 due to bad coverage. I would only get good reception when driving on an interstate road, plus the customer service support was terrible.

I agree 100% with a few of the comments above. I had nextel, before they got bought out by sprint. Everything for the most part was great, then came sprint and it was terrible. They have the worst customer (dis)service I’ve ever dealt with, my bill was always different, and they had the “it’s not my problem” attitude. I’ve also had AT&T and verizon in the past and they are both borderline too.

I’ve since switched to T-Mobile, and the signal is not the best, but not bad, but the main reason I love them is if I ever have an issue, their service is TOP NOTCH! Service makes all the difference…

I left Sprint over 5 years ago and was the best decision I made and don’t regret it in the slightest. Sprint offered a great product but was they didn’t give the power to their people and created unrealistic expectations for their staff. I watched amazing representatives who put in 210% and truly cared get fired because they could not meet their numbers for selling long distance out of the store. There was little information and no control or visibility into the product and was nothing special. Sprint created unrealistic expectations for their stores and the only way you could meet those numbers was to be dirty such as adding on packages and giving incorrect information about it, signing up customers for services with out telling them and telling customers one thing but notate the account another. Poor handsets, poor customer server, poor decisions, poor stockholders.

I was a NEXTEL customer for over ten years, after dealing with Sprint for two years I switched to Verizon. They actually have customer service, as opposed to the lip service you get from Sprint Nextel.

I just had the pleasure of switching to T-Mobile after paying Sprint for nearly four years, during which time I never received my upgrade bonus. They pulled that off by pushing my upgrade date back when my Sanyo’s keys stopped working (otherwise I loved the phone) and was replaced under warranty. I paid every month for that equipment protection and then paid a deductible when it needed to be replaced. So as a long time customer why should I not be entitled to an upgrade despite the fact that my hardware malfunctioned and needed to be replaced.

I started my cell phone experience with Sprint back in 1999. Bought a phone, only to find out that every time I called into customer service, they charged me $3. I got my first bill, and it was over 1,000 because the programming was incorrect. Lesson Learned, and I dealt with it. When my contract was up, I left, and moved to Nextel. While the direct Connect Rocked, the voice calls sucked, horribly. When that contract was up, I moved to Verizon.

Verizon doesn’t charge me to call into customer service (I’ve heard that Sprint’s given up that, as well), doesn’t charge me to make payments at their store (Sprint charged me an extra $10 to take my mone), and let me pay a discounted price every time I wanted to jump to the next level of phone.

We’re again considering Sprint once our contract is up with Verizon, and now after I’ve read this, I’m probably going to stick with Verizon. Even though their Push to Talk sucks (and that’s what we’re leaning to), the customer service is excellent and we’re happy with the services

Dropped Spring for Verizon a year ago after being with Sprint for four years.

Verizon rocks.
Spring sucks.

This addage holds true for all variables: customer service, technology, phones, EMPLOYEES AND FRIENDLINESS, well EVERYTHING.

/that is all

I agree about Spring billing and customer service. We do not get service in our home, and I refuse to pay an additional $300 for a piece of equipment that will allow the phones to work in the house. We pay enough as it is and should get service in the house. My phone only works when it wants to; locks me out and drops A LOT of my calls. Unfortunately, Sprint is the only cell phone service that works where we live or we would be with a different company in a heartbeat. We are eagerly awaiting for Sprint NOT to monopolize our area and for another service to be available. My last cell phone bill was as high as a car payment bill. I brought my phone in to a dealer and was told that it’s a crappy model. Hopefully I’m never in a situation where I NEED it for an emergency. I was told that I would have to wait until my contract is up for renewal before I could get some $$ towards a new phone. Obviously Sprint doesn’t care that it sells faulty equipment. I sure do wish cell phone companies would all sell equipment that is usable. When you do finally get through to someone at Sprint it’s not worth the wait.

I had Nextel. I went out of my way to by a good phone at the time. Paid over $300, only to find it had LESS features than my previous phone (oh, but it was color!) I switched to AT&T with my new iPhone, and I’m in seventh heaven. It was like breaking the surface of the water. Best phone I’ve ever owned… although, on Nextel, what’s that really saying, right? On AT&T I now have unlimited Internet… with the iPhone… its REAL Internet. I have NO sympathy for Sprint. For its employees, I would definitely recommended making plans now.

I used to use Sprint in the Past.

I used to have a plan for $39.99 and never exceeded my minutes. I never used internet, SMS or anything extra on my phone. But the bill always used to come over $80. I paid extra charges for nothing for 1 year. The customer service rep were always rude. They were the worst people. Now I am with ATT . I will never use any of the Sprint Services in my life. No way.

Gary Forsee ruined the company by his poor management and he allowed a lot of BS to happen in the company. He invested millions into a WiMax company where it is rumored that he was a major stakeholder in that company. Then, he decided not to go with it. He was one of the highest paid CEOs in the country and worst performing, he also ran the stock into the ground killing everyone’s 401K. What was his “punishment”? Roughly 3 year’s salary for his severance package (rumored to be $40M).

What will the employees who get canned because of his poor management? Most likely, on average, 2-3 months pay. That’s it. I smell class action lawsuit.

I work for sprint pcs, and the reason is really the call centers. i also think that there is poor advertising and marketing. I guess it is a little bit of everything. But i really think Sprint has more benefits that verizon and At&T. The plans are cheaper and more reasonable. Sprint needs to come up with better phones. I call customer service many times in the behalf of customers, and i get frustrated as well.

I feel bad for all these employees that are about to lose their jobs. I think that those people from call centers are the ones that needs to get fired. MOST of the employees at the store level are generally helpful, ok some of them are poorly trained, but the overall quality is decent. I think that the main issue is the customer service, there is no such thing as a perfect system, as sometimes along the way you will encounter problems, one way to make that up is to ensure that you have customer service reps that are willing to help the customers to remedy the situation. In Sprint’s case, the coverage is pretty good, but the fact that these overseas CSRs are stupid and are also Rude, it is not surprising that people would be pissed! I think that they need to monitor these foreign CSRs and fire them on the spot if they do not comply to common business sense.

Sprint has NEVER had positive customer service. Their billing was ALWAYS messed up and when you tried to speak to a human being, the wait was long and the end result was negative (rudeness and no billing correction). I stopped using them and swore that I would NEVER go back…that was in 2001 and I have kept that promise!

My boyfriend and i have a sprint contract and we cannot wait til it is up so we can defect to Verizon. That has been our plan since last year when we realized how bad their billing and customer service is. not to mention we can’t get reception in our home.

In April of this past year, MSN ran a story on the Customer Service Hall of Shame. The winner by a large margin was: Sprint/Nextel.

I can’t say that I have much sympathy for the consumer finally getting fed up and leaving the company. In fact, it is sort of encouraging. With so much bad customer service and sales help these days, it’s nice to see some push back.

Sprint’s largest problem is customer service, particularly at their call centers. Although, quite frankly, service at their stores is not much better. That is the reason that I switched to a different carrier.

As a 7 year Sprint Customer I have always liked my phone service, and I have never had a dropped call in CA, however in the last couple years I have developed some good reasons to switch to a different company:

1) Their customer service line sucks, I am put on hold FOREVER. Ive been trying to cancel one of my numbers for 2 months now.
2) Their rate and data plans appear to be the mo$t expen$ive on the market with no deals and incentives.
3) The solicit call me on my own cell phone without my consent.
4) Their phone upgrade plan for loyal customers is a joke, esp when I could jump to ATT and get the same thing for free just for signing up for a new plan.
5) I live in southern california, and even driving in LA with a blackberry, their DATA NETWORK is not fast or reliable, it always drops out.

Another amusing fact: try driving past their world headquarters in Overland Park (KC), Kansas, while you’re on the phone and it will drop your call every time.

I worked at Sprint in their Engineering Department and can honestly say that their coverage was very good. Call and signal quality were constantly being improved and in-building services were being added quickly. Sprint has quality with CDMA, and NEXTEL has an antiquated two-way radio that works well in Direct Connect mode ONLY. Voice on NEXTEL is substandard and lousy at best.
Unfortunately with the Nextel acquisition, a seam developed along the company. It seems that Nextel and Sprint cultures would not merge as they were expected to. This created two groups that I suspect ran from upper management to the lower tier workers. This seam created tension and distrust amongs these groups.
The end result of this disastrous merger is that hundreds of thousands of customers are leaving and in the end, lower tier employees will be part of the layoffs. It is rare for positions from Management and above to be reduced, since it is just a game of musical chairs for them.

I’m a Sprint employee and proud of it. Does Sprint have problems? Absolutely. Can we turn it around? Absolutely. There are are thousands of dedicated, talented employees that are devoted to this company and have a vested interest in turning this company back into what it should be and can be.

Just dumped Sprint and got an iPhone one of the best pieces of technology on the market. Got tired of paying 300 bucks for 2 dollar phone made in China. Oh, and finding someone helpful over there is like finding a needle in a haystack. Good luck!

Never under-estimate the power of your corporate culture (or in this case, lack thereof.) Is it Sprint? Is it Nextel?

I’ve had a Nextel phone for many years. Love the quality and durability of their phones. Ever since Sprint bought Nextel I’ve had more droped calls then ever before. The Customer Service is horrible. I think twice before calling about anything. I also don’t appreciate Sprint manipulative practices, always trying to get you in a new extended contract. As soon as my contracts up I’ve switching, and getting and iphone for basically the same price as a new Nextel phone.

I worked as a Sprint sales rep, based at their HQ in Overland Park, KS to business accounts for over 6 years. There was nothing more frustrating as a salesperson than not having the coverage, pricing plans, customer service, billing systems, or fulfillment to follow through on the promises you made to your customers. I hung around for a year after the merger, hoping that Nextel would have a positive effect but finally decided to get out when working for Sprint still meant something to the outside world. My friends at Verizon - here in Sprint’s own backyard - are thriving. The only reason I’m still with Sprint is that, as a salesperson, I was given a new Treo….only for them to automatically renew my account for 2 years. 6 months to go…. Unfortunately, the Sprint stock I received for staying for a year after the merger is worth nothing. At least I qualified for the pension before I left (is that going to go away too?).

Finally Sprint is getting what they deserve. Never have I had to experience such horrible customer service. I use its online services 9 out of 10 times because I cringe at the thought of going inside one of their stores and waiting for them to “help” me. When I’m in there, everyone complains ro just leaves. That actually happened this past Monday.

I’m really surprised at the number of layoffs coming out of Sprint. When I worked there I assumed they wouldn’t need a layoff…enough workers were fed up with the company execs continually shooting themselves in the foot with bad service, bad pay, and miles of red tape. In my department of 35 people, I was the first to leave. Since then 15 more have left on their own. They managed to add 4 new people, all of whom are miles below the quality of those of us that left.

nextel didnt put a dime in their network and sold Sprint a house of cards. shame on Sprint for not doing their due diligence. customer service woes are a direct reflection of poor nextel network that was ignored by old nextel. funny how soon we forget that only 10 years ago we had to stop our cars at a local store to drop a quarter and make a call. we take too much for granted these days.

Even though verizon is a bit pricey there service area and customer service is great!!

If this is really Steven Still, hope you do well. Still at Sprint for now.

I’ve have had the pleasure to work for Nextel since 1985 and now Sprint Nextel since the merger. I supervise three service & repair facilities and our number emphasis is “Customer Satisfaction”. There are truly great people in Sprint Nextel that create a great experience for their customers. They strive daily to provide the utmost best service to their customers. Not all customer service is farmed out. Myself, along with my team will continue to provide our customers the best service available. Please do not allow all the negative to take away of the all the positive that is out there.

I’ve been with Sprint for 13 years and it just keeps getting better and better! When I call I always get an rep in the USA and the customer service has always been 10 steps better than the competition hands down!!! I have always had better service at a better price, and I do shop around because I’m no fool. I just haven’t been able to find anything better. I see others getting dropped calls when mine always has full service at full strength, and I travel alot since I work for an airline. Thank you Sprint for being the BEST out there!

This explains why Sprint is finally allowing existing customers to be eligible for discounts/rebates when upgrading to a new phone. A few years ago I bought a pocket pc from them, and since i’d been a customer (for almost 10 years) I had to pay the full price for the phone. Meanwhile, new customers were paying hundreds less for the same phone.

Their customer service is absolutely horrendous! The only reason I’m still with them is that their data plans are less expensive than other carriers. Fortunately, I rarely need to contact them. Otherwise I’d have left them a long time ago.

Hello, I have had sprint services from the day it launched back in 1997. The technology CDMA @ 1900 Mhz is what I liked the most. In the beginning Sprint was great, but after 2000, I have noticed wide changes in increase pricing, and lower quality in services mainly in customer service and billing. When ever I dial the famed *2 talk its like going through hurdels, and when you tell them what department you need for some reason the person who knows they can not resolve the issue makes you explain it to them just to reply back to you that they must tranfer you to another agent. That is one of the key problems with Sprint now, too many customer service representatives who can not or dont know how to resolve issues. The other problem is going into a Sprint store, and your from another market and they try to get you to add a line instead of just fixing what the original problem is. Also very poor customer service in both sales and instore support. I went to the sprint store in Philadlephia, one close to walnut and 17th and the one in Boston, off of Bolston street. The customer service in Philadelphia was horrible, even the manager came out and told me that their is nothing they can do I shuold return to my home market and fix the issue. The issue was a warrenty and i had the full sprint insurence but she still insisted on charging me since I didnt havea philadelphia number. Hence forth I went and bought a Sync from ATT to use till I arrived in Boston. There the Bolston sprint pcs store looked in my accout went in back gave me a new phone, and transfered my numbers and info took 30 minutes. So yes I do agree that the mass exodus is just the thing needed to slap Sprint in the face and make some changes. With ATT’s rapid expansion of UMTS 3g it wont be long before sprint cdma ev-do is obsolete. More choices it comes down to customer relations.

I’ve been a sprint customer for 10 years. Do they have customer service issues? yes ABSOLUTELY! but on the overall, I’m very happy with the product. I rarely have problems with the service, and my monthly price for services I get can’t be matched anywhere. I think their decline is a direct reflection of the crap you get if you are unfortunate enough to have to call them for something. On hold forever to get disconnected if your problem isn’t an easy fix.

I got Sprint after being treated badly by 2 other major cell companies. That was 10 years or so ago. I have not had any real problems with Sprint until recently, and it all evolved around something major carrier seems to have … early termination fees. Simply, as my family grew, I added more phones to my service and adjusted my plan to fit the family growth. Now that my children are leaving on their own and taking charge of their lives, I don’t need all the lines (I have 5 lines on my package). When I called to ask if I would be charged early termination fees because my daughter got married and was wanting to get on her husband’s plan (another carrier), the customer rep said, “Absolutely.” Mind you, I got one addditional phone last year and changed plans (bigger plan), and they put “early termination” fees on all 5 phones. After this, I get calls from the “sales” dept wanting me to change my plan and buy an additional phone and lock me in for another 2 years (folks that’s $1000 for early termination if I get upset and want to leave). When locked in, why should they really worry about customer service? You leave - you pay, you stay - you pay. Where is their incentive to assist? In my case, the carrier was happy to assist me and increase my family coverage, but now that my family is decreasing, all they think about is the termination fee, and not the fact that I would be keeping the same service, just one less phone. Bottom line, my “early termination” is up in 8 months, and they just might loose all my business because of their short sightedness. To bad, because I’ve really had no problems with Sprint.

I’ve been with Nextel for 7 years and of course Sprint for the last 3; Nextel customer service was at the least average. I never had a problem with them and always got things taken care of. With Sprint, I’ve had online account problems, in-store problems, billing problems and the attitude of the CSR’s sucks! I threatened to leave the company because I couldn’t get into my online account to pay my bill and the CSR’s response was “Do what you feel is necessary.” Really?
Then I take my Blackberry into the store for service because it kept losing service. The service tech didn’t listen to a thing I told him about what was happening and all he did was replace the battery. Needless to say, because I knew what was going on I did his job and ended up getting a new phone, but I shouldn’t have to troubleshoot my own phone!
Sprint sucks … Nextel should have stayed separate!

I don’t have much knowledge on Nextel and/or Sprint’s corporate histories; but, I switched from AT&T (Cingular at the time) and have been much happier with the coverage, and equipment quality of Nextel nere in South La. The customer service DOES have much to be desired; it has definitely deteriorated since Sprint has taken it over. Nextel’s direct-connect is still the best walkie-talkie service hands-down and there remains a huge demand for that feature by the corporate world. It’s just too bad Sprint owns Nextel. I have sold Sprint on some friends & family and those who went to the Sprint side are grossly dissatisfied with the coverage, customer service and equipment. I’m one of those niche customers who is sold simply on the durability and design of Nextel handsets and it’s predictable, consistent coverage, even though the coverage area is limited compared to other carriers. A buyout by Alltel or Verizon might not be a bad idea depending on which technology they use (and I’m not sure of Alltel’s size or liquidity).

Here’s a quarter…call someone who cares…

At one time I used Sprint. Their customer support was horrible and the attitude of the people in their stores was just the same. They are getting what they deserve.

It once took me 6 hours to activate my phone. I activated it, and then for some reason it was shut off and then i had to reactive it, but when i did that i lost the free 300 minutes they gave me for being stupid and wasting my time. I was bounced from department to department and dropped the call about 10 times. WILL NEVER RETURN TO SPRINT AGIAN

I have been a Sprint customer for nearly 10 years, currently with 3 lines of service. Customer service has nearly always been handled by an English-speaking representative. Many times they may not initially understand what the true nature of my problem is, but we usually get it worked out in the end. There are several major upgrades they are installing in my area and it seems they have had a little trouble getting the balance right which has led to some calling issues. My coverage has been second to none wherever I travel - even in Verizon’s back yard. China, Hong Kong, Mexico, Canada - works just fine (although at times a little pricey). The only reason I don’t have an iPhone is because I’m so satisfied with the service at Sprint and I would NEVER settle for the compromises you get on the GSM network. Why would you switch to poor voice quality, higher prices, and inferior coverage that you get with the other majors?

Tmobile is the way to go

Here is another example of Corporate America punishing the lowest employees for their lack of management talent. Shouldn’t all managers in the wireless group also be fired? Could the service be any worse if all the managers were replaced?

Sprint has the worst customer service because they farm everything out. I went into a “Sprint Service Store” aka wireless gaint to have my phone worked on. They were so rude I was amazed. They actually yelled at me. I was just there to pick up a battery that was bad. After my contract is up I am done with sprint for sure.

I am on my fourth Nextel phone. It is by far the best built phone I have ever owned, but since the takeover, the service has suffered. Nextel used to understand it’s customers and understood that business customers are willing to pay more than the average consumer, just take care of us. Sprint has ruined that. Sprint customer service is now garbage. In the rare event you complain enough you might actually get an old nextel employee who will do whatever they can for you, and they will even tell you how bad it has become since sprint took over. I cant imagine employee’s telling you how much the people under them suck at their job can be good for business.

I’m always surprised and disappointed to hear of others having bad experiences because most of my experience as a Sprint customer have been very positive. I have three lines on my account and have always been very happy with the coverage, customer service, phones (mine have basic features, but great reception and sound quality) and calling plans. My recent calls to customer service have been picked up by a call center in North Carolina, and the employees have been very friendly, courteous, and helpful. I did encounter some blips early in the merger and the service in stores is still hit-and-miss, but overall my experience with Sprint has been very positive. In contrast, I’ve been with two other major cell phone companies in the past and was very unsatisfied with both of them.

Well, I am sorry for the employees. But, their Customer service is horrible and coverage is poor.

I will be switching from Sprint as soon as my aggrement expires with them.

90% of the time I don’t have signal at my home. I spent several hours with their Customer support. They would put on mute for hours and woudln’t respond at all. They were least concerned to help me.

Sprint is finally getting what it deserves. This is their own fault for moving so much of their customer service off-shore to non-english speaking countries. I for one left them just for that reason. Not to mention my bill was never correct and the phone barely worked.

We have been with Sprint for about 4 years. We have experienced poor custumer service and very poor coverage area. Not the final straw was when they messed up our bill and would not fix it. We were told to pay the wrong amount and they would credit the account. We went to ATT. I have had it with Sprint and can see why they are in deep trouble and have been for years.

Nextel was dying before Sprint purchased it. The Nextel executives had not invested in network upgrades/maintenance for seven years. They new it was failing and the held it together with ducktape long enough to dump it on Sprint for 35 billion. The vast majority of customers that are leaving are from the Nextel side. Nextel is brining Sprint down not the other way around.

Sprint Customer service is the worse; has always been a very weak spot. They brought that corporate culture to Nextel. Destryoyed an investment.

We have been a loyal customer for 2 years and they claimed that we still had a contract with them?? Needless to say we cancelled our account which they would not do for 2 months?! Long story short we will never do business with them ever again.

The incumbent Telco , like AT&T and Verizon control most of the local access now. They are culpable for rip off American in a big way. Did any one know Lucent was sold to a French company? and Lucent once was part of AT&T. It’s the monopoly who finally ruin the American telecommunication industry. This country lose it’s competition edgy due to the monopoly. I assure you that those speak good English can do you a penny thing when the monopoly finally control all the industry.

In my area coverage has been poor since the merger with Nextel. I to agree with the comment on customer service being subpar. They have all but destroyed Nextel with the merger.

I worked for this company. But then I finally got fired.

I’ve had Sprint for five years. People are leaving them because their customer service is poor. Their phones don’t appear as good as other carriers. All their employees seem to be off-shore and speak poor english. You just don’t feel that Sprint cares about their clients. Thus, they are responding with their feet.